Refund & Cancellation Policy

Last updated: March 23, 2026

We understand that plans change. This policy outlines our cancellation and refund terms for all catering services provided by High Touch Catering.

Deposits

All confirmed bookings require a non-refundable deposit of 50% of the estimated event cost. This deposit secures your date, initiates menu planning, and allows us to begin sourcing premium ingredients and coordinating logistics on your behalf.

The remaining 50% balance is due 7 business days prior to the event date.

Cancellation Timeline

30+ days before

Full refund of all payments minus the non-refundable deposit. If only the deposit has been paid, no additional charges apply.

14–30 days before

50% of the total event cost is retained to cover committed vendor agreements, ingredient orders, and staff scheduling. Any amount paid beyond 50% will be refunded.

Less than 14 days

100% of the total event cost is retained. At this stage, perishable ingredients have been ordered, staff has been confirmed, and other bookings have been declined for your date.

How to Cancel

All cancellation requests must be submitted in writing via email to lena@hightouchcatering.ai. Cancellations are effective as of the date the email is received and acknowledged. Phone or verbal cancellations are not accepted.

Guest Count Changes

Final guest counts must be confirmed no later than 5 business days before the event.
Reductions of more than 10% after final confirmation may not result in a lower invoice, as ingredients and staffing have already been committed.
Increases after final confirmation are accommodated when possible and may incur additional charges at the per-person rate plus a 15% rush surcharge.

Date Changes

We accommodate date changes when possible, subject to availability. Requests to reschedule made more than 30 days before the original event date will not incur additional fees. Changes made within 30 days are treated as a cancellation and rebooking under this policy.

Menu Changes

Minor menu adjustments can be made up to 7 days before the event at no additional cost. Significant menu changes (more than 30% of items) within 7 days of the event may incur a replanning fee and are subject to ingredient availability.

Force Majeure

In the event of circumstances beyond either party's control — including but not limited to natural disasters, government orders, pandemics, venue closures, or extreme weather — we will work with you to reschedule your event at no additional cost. If rescheduling is not possible, a full refund (including the deposit) will be issued.

Refund Processing

Approved refunds are processed within 5–10 business days via the original payment method.
Refunds for credit card payments are processed through Stripe and may take an additional 5–10 business days to appear on your statement.
Wire transfer refunds are returned to the originating account.

Our Commitment: We believe in transparency and fairness. If you have questions about this policy or need to discuss a specific situation, please don't hesitate to reach out. We're here to work with you — not against you.

Disputes

If you believe a refund has been incorrectly denied, please email lena@hightouchcatering.ai with the details of your concern. We will review your case and respond within 5 business days.

Contact

High Touch Catering
100 Moneta Way, San Francisco, CA 94112
Phone: (415) 900-7903
Email: lena@hightouchcatering.ai